FAQ – Frequently Asked Questions and Answers

[WinCE] Wi-Fi settings (Laird module)

 There is a signal strength icon on the bar to the left of the clock. If you don't see it, you can scroll through the icons using the blue arrows. Once you have found the icon, double-click on it and the Laird Connection Manager will open.

2) In the manager, move to the second tab "Configuration".

3) Click on the "Scan" button here.


4) After opening the scan, wait a few minutes for the terminal to display all networks in range.

5) Select your network and click on "Configure".



When asked if you want to create a new profile, select "Yes".


7) In the table that opens, scroll down to the bottom and enter your Wi-Fi password in the "Passphrase" line.

8) After entering, confirm "Commit".

9) Finally, "OK" at the top.


10) As the last step, select the one you have just created in the "Active Profile" menu.


11) The terminal should connect in a moment. You can check the connection on the "Status" tab, where you can see the signal strength and the assigned IP address.


[WinCE] Wi-Fi settings (Jaguar module)
1) There is a network icon on the bar to the left of the clock. If you don't see it, you can scroll through the icons using the blue arrows. Once you've found the icon, double-click on it to open the network settings.

2) Switch to the third tab "Wireless Information" and select the network you want to connect to from the list of networks in range.

3) Tap "Connect".


4) Enter the Wi-Fi network password in the "Network Key" field.

5) Confirm "OK"


6) Now the terminal should connect to the network. You can check the settings of the assigned address on the first tab "IP Information".


[WinCE] Wi-Fi autoprofile settings

If you need the terminal to connect to multiple different networks, you will need to set up the so-called Autoprofile.

1) There is a signal strength icon on the bar to the left of the clock. If you don't see it, you can scroll through the icons using the blue arrows. Once you find the icon, double click on it and the Laird Connection Manager will open.

2) In the manager, move to the second tab "Configuration".

3) Here, click on the "Manage Profiles" button.


4) Go to the "Globals" tab and scroll down to the end of the table to the "Autoprofile" entry.

5) Switch the "Autoprofile" item to "On".


6) Now go back to the "Profile" tab, where you can select which networks you want the terminal to automatically connect to by ticking the checkbox. You can find out how to set up a network connection and create a profile in the "[WinCE] Wi-Fi Connection Settings (Laird module)" tutorial.


[WinCE] 3G connection settings

1) You must first insert a SIM card into the terminal. It is necessary that the card does not require a PIN code.

2) When ready, start by selecting AppCenter from the main desktop.

3) Select the Autostart tab in the menu and enable the WCDMA service to start automatically. After this step, we can close this menu.


4) The next step is to set up the connection itself.

5) Click on the system menu icon (Windows icon in the bottom left corner) and then click on "Settings" and "Network and Dial-up Connections".


6) Long press "WCDMA" to bring up the menu. Then select the "Properties" option.


7) Next, press the "Configure..." button and the "Call Options" tab.



10) On this screen, the last line is important to us. Here you need to overwrite the "3gnet" entry with "Internet".

11) Confirm the change of settings by pressing the "OK" button.

12) Once the settings are complete, the terminal must be restarted to start the service. This way we have the terminal properly set up to use the 3G connection.



[WinCE] The barcode scanner stopped working.

1) If you find that the barcode scanner stops responding to button presses, the most common problem is with the C_Emulator application. The C_Emulator application operates the barcode scanner and needs to keep running in the background. You can tell that the application is running by its icon in the bottom bar (Figure 1). If you don't see the icon, try using the blue arrows to scroll through the icons on the bar. If you find the icon and C_Emulator is running, you need to look elsewhere for the cause.

2) If the application is not running you need to start it. The easiest way to do this is to restart the terminal by holding down the power button and selecting "Restart". An expensive option is to run C_Emulator from the AppCentre. It's possible that the "Menu" button in the bottom right corner will be lit after it boots up.
3) This button belongs to the C_Emulator application. If it is not on the screen then you can hide it by selecting "Hide" in this menu. ATTENTION! If you select "Exit" in the menu, C_Emulator will exit and the scanner will not work.
[WinCE] I need to reinstall the system.
1) Reboot the terminal and hold the left arrow key (F1 key on the C2000) while rebooting. This will take you to the service menu where you will select "Restore factory settings". Select with the arrow keys and confirm the selection with the yellow scan key. The terminal will restore the default settings.
2) After the terminal boots into the system, open "My Device -> Flash Disk" and delete everything that is there.Then open "My Device -> Storage Card -> Autoinstall" and run the "autoinstall" application.
  • a) Select the configuration (C3000 or C2000 depending on the terminal version) and confirm. The terminal will work for a while.
  • b) In the same field, then select the scanner version according to your terminal (1D or 2D) and confirm again.
  • c) If you are using the PlusMobile application, select this application in the second field and confirm again. Select "Yes" to the question about writing to the registers.
  • d) Restart the terminal. After booting, the terminal should be ready to work.
If something goes wrong contact your supplier or us directly. You can find contacts in the contact section.
[Android] Lock the device to a specific app (browser window).

A fundamental feature of the Android OS is its openness, which can be a nuisance in industrial use. If you're looking for a solution that can lock your device to a specific application that you can't leave. Or if you are using a web application and need to lock your device to a specific browser window, then we can recommend a solution from 42Gears  (

The SureLock app  

( allows you to lock your device to one or more specific apps. This prevents unwanted use of the device for non-work purposes. It can also collect information about device usage.

The SureFox app (  is a web browser with enhanced capabilities to restrict access to websites. It restricts the user from using the device other than as intended.